SURFBOUNDKEEP SURFING

SUPPORT · 支援

下水前後,
我們都在。

裝置需求、紀錄疑問與資料管理,都可以從這裡開始。

SurfBound 已在 App Store 上架。立即下載 Download on the App Store ↗

FREQUENTLY ASKED QUESTIONS

常見問題

01需要什麼裝置?What devices do I need?

Apple Watch Series 7 以上(建議 Apple Watch Ultra)或支援的 Garmin 手錶,以及搭載 iOS 18 以上的 iPhone。Garmin 需要搭配 iPhone 上的 SurfBound、Garmin Connect app 與 Connect IQ 錶端 app;目前沒有 Android app。

Apple Watch Series 7 or newer (Apple Watch Ultra recommended), or a supported Garmin watch, plus an iPhone running iOS 18 or newer. Garmin also requires SurfBound on iPhone, the Garmin Connect app, and the SurfBound watch app from Connect IQ. Android is not supported yet.

02手錶顯示「健康權限已關閉,無法記錄」怎麼辦?My Watch says “Health permission is off. Recording is unavailable.” What should I do?

這個權限只能在 iPhone 開。打開 iPhone 的「健康」app → 右上角個人檔案圖片 → 隱私權 → App 與服務 → SurfBound,把「體能訓練」的寫入打開。開好之後手錶開始畫面的紅字幾秒內會自己消失。會發生這件事通常是因為第一次的授權單每一項預設都是關的,直接按「允許」等於全部關閉;iOS 之後不會再問。

This permission can only be changed on iPhone. Open the Health app → profile picture → Privacy → Apps and Services → SurfBound, then enable write access for Workouts. The red message on the Watch start screen should disappear within a few seconds. On the first permission sheet every item starts off; tapping Allow without enabling Workouts leaves access off, and iOS will not ask again.

03手錶有定位權限,為什麼整場 0 浪、軌跡是亂點?Location is allowed, so why did I get zero waves and a scattered route?

多半是定位或「精確位置」被關。手錶上 app 的定位權限由 iPhone 管理(手錶設定裡那三個選項是灰的、不能改),到 iPhone 的設定 → 隱私權與安全性 → 定位服務 → SurfBound,選「使用 App 期間」並打開「精確位置」,手錶會跟著開;按開始時手錶也會問一次精確位置,允許即可。

Location or Precise Location is usually off. Location access for the Watch app is managed on iPhone—the three options on the Watch are grey and cannot be changed. On iPhone, go to Settings → Privacy & Security → Location Services → SurfBound, choose While Using the App, and turn on Precise Location. The Watch follows that setting and may also ask for Precise Location when you start; allow it there too.

04我只戴手錶到海邊,權限出問題怎麼辦?What if I bring only my Watch and discover a permission problem at the beach?

健康的「體能訓練」寫入與定位(含「精確位置」)都只能在 iPhone 修,手錶上改不了,所以請在家先做這件事:iPhone 教學走完會先問健康權限,請把「體能訓練」撥開再按允許;接著問定位,請選「使用 App 期間」(手錶記錄 GPS 用的就是這一個);手錶第一次打開會問健康、定位、動作三張授權單,都請允許。到了浪點附近 iPhone 也會提醒(需要通知權限與浪點提醒)。

Write access for Workouts and location access, including Precise Location, can only be fixed on iPhone. Complete setup at home: during the iPhone tutorial, enable Workouts before tapping Allow, then choose While Using the App for location. The first time you open the Watch app, allow the Health, location, and motion permission sheets. Nearby surf-spot reminders also require notification permission and surf-spot reminders to be enabled.

05可以同步到 Strava 嗎?Can I sync to Strava?

Strava 的 Apple 健康匯入只接受 Apple 內建「體能訓練」app 的活動,第三方 app 寫入的不會同步。目前可行的方法是用 HealthFit 這類 app,把 Apple 健康裡的 SurfBound 紀錄(含 GPS 路線)推到 Strava。我們自己的 Strava 上傳還沒做,有需求的人多再排。

Strava's Apple Health import only accepts activities recorded with Apple's built-in Workout app; workouts written by third-party apps do not sync. For now, an app such as HealthFit can send a SurfBound workout from Apple Health, including its GPS route, to Strava. SurfBound does not currently have its own Strava upload integration; we will prioritize it if enough people need it.

Strava 官方說明 Official Strava guidance ↗
06為什麼浪數跟體感不同?Why does the wave count differ from what I remember?

海上的 GPS 與手腕訊號可能受到浪型、入水與佩戴方式影響。你可以在 iPhone 回顧頁確認多記或漏記的浪,讓紀錄更接近真實;若你選擇分享測試資料,這些修正也能幫助我們改善未來的偵測模型。

Ocean GPS and wrist signals can be affected by wave shape, submersion, and how the Watch is worn. You can review waves counted by mistake or missed entirely on iPhone. If you opt in to test-data sharing, those corrections can also help us improve future detection.

07手錶紀錄畫面的顏色是什麼?What do the colors on the Watch mean?

顏色代表你在該浪點累積的等級。隨著一次次回到海上,畫面會從藍色階段逐步前進到金色。

They represent your progression at that surf spot. As your time in the water adds up, the Watch display advances through blue stages toward gold.

08如何關閉資料分享?How do I turn off data sharing?

在 app 設定分頁關閉「分享資料改進偵測」即可;關閉後不會再上傳新資料。若要刪除先前上傳的資料,請來信聯絡我們。

Turn off “Share data to improve detection” from the app's settings. No new data is uploaded after you turn it off. Email us if you would like previously uploaded data deleted.

09如何刪除我的資料?How do I delete my data?

刪除 App 即會刪除本機資料。在 app 內刪除 session 時,對應雲端資料會標記為已刪除並排除於分析;若要完整刪除先前上傳的資料,請來信聯絡我們。

Deleting the app removes local data. When you delete a session in the app, its cloud data is marked as deleted and excluded from analysis. Email us to request complete deletion of previously uploaded data.

CONTACT

還需要協助?

SurfBound 由一位開發者維護。來信時請附上裝置型號與問題描述,通常會在 3–5 個工作天內以中文或英文回覆。

SurfBound is maintained by one developer. Include your device model and a description of the issue; replies in Chinese or English usually take 3–5 business days.

[email protected]
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